Terms of Service

Article 1 (Purpose)

These Terms govern the conditions and procedures for using the Forecast AI service (the "Service") provided by BIMFactory Co., Ltd. ("Company"), as well as the rights, obligations, and responsibilities between the Company and users.

Article 2 (Definitions)

• "Service" means the AI multi-persona simulation platform provided by the Company.
• "User" means a member or non-member who uses the Service provided by the Company under these Terms.
• "Member" means a person who has registered by providing personal information to the Company and may continuously use the Service.
• "Persona" means an AI character created and managed within the Service.
• "Simulation" means the progression of a conversation scenario using personas.
• "Credits" means the in-service unit deducted when using features such as simulations.
• "Marketplace" means the space within the Service where members may sell or freely distribute the personas and scenarios they have created to other members.
• "Partner Store" means a business that has partnered with the Company and whose store page and store persona are published; "Host" means the operator of that store.

Article 3 (Effect and Amendment of the Terms)

1. These Terms take effect by being posted on the Service screen or otherwise notified to users.
2. The Company may amend these Terms within the scope permitted by applicable law, including the Act on the Regulation of Terms and Conditions and the Act on the Consumer Protection in Electronic Commerce.
3. Amended Terms are announced through the in-service notice section at least 7 days before their effective date. Where an amendment is unfavourable to members or otherwise material, it is announced at least 30 days in advance and individually notified, for example by email.
4. Where the Company, when giving notice under paragraph 3, also states that a member who does not agree may express refusal by the day before the effective date, a member who does not expressly refuse is deemed to have agreed to the amended Terms.
5. A member who does not agree to the amended Terms may terminate the agreement (withdraw membership); paid services already purchased are handled under Article 9.

Article 4 (Provision of the Service)

The Company provides the following services.

• Creation and management of AI personas
• Multi-persona simulations (meetings, dating scenarios, etc.)
• Analysis of simulation results and report generation
• Trading of personas and scenarios through the Marketplace
• Partner store pages and conversations with store personas
• Provision of the Service through mobile applications
• Other services determined by the Company

Article 4-2 (The Company's Role in the Marketplace)

1. In transactions between members in the Marketplace, the Company is an intermediary providing the venue and systems and is not a party to the sale.
2. The Company does not warrant the content or quality of items registered by members; the selling member is responsible for the accuracy of the information they register.
3. Notwithstanding paragraph 1, the Company bears responsibility where:
   • it failed to clearly disclose its intermediary status in advance and a purchasing member suffered loss as a result;
   • loss arises from the Company's intent or negligence; or
   • the item is registered and sold by the Company itself.
4. Where a dispute arises between members, the Company will cooperate to a reasonable extent, including by providing the records needed to resolve it.

Article 4-3 (Partner Stores)

1. The trade name, address, contact details, opening hours, menu and similar information published on a partner store page is provided by, or confirmed by, the Host.
2. The Company reflects that information in good faith, but it may differ from current conditions owing to changes in opening hours or menus; users are encouraged to confirm directly with the store before visiting.
3. A conversation with a store persona is guidance generated by AI from store information and does not constitute an offer or acceptance of any actual transaction, such as a reservation or order.
4. Because a store persona answers inquiries on behalf of the Host, the contents of the conversation are passed on to that store's Host. This allows the Host to identify and correct inaccurate guidance. The Company informs users of this before a conversation begins and while it is in progress. Account identifiers of the user are not shared with the Host (see Article 4 of the Privacy Policy).
5. Transactions for goods or services at a partner store are concluded between the user and that store; the Company is not a party to them.

Article 5 (Membership Registration)

1. A user applies for membership by entering member information in the registration form prescribed by the Company and indicating agreement to these Terms.
2. The Company supports simplified sign-up via social login (Kakao, Google, etc.).
3. The Company may refuse membership registration in any of the following cases.
   • When the identity of another person has been used
   • When false information has been entered
   • When the applicant is under 14 years of age
   • When registering as a member is otherwise deemed to significantly hinder Service operations
4. Children under 14 may not register. Where a minor aged 14 or over has paid for a paid service without the consent of their legal representative, the member or their legal representative may cancel that payment under the Civil Act. Cancellation may be restricted where the minor used deception to appear to be an adult or to have obtained their legal representative's consent.

Article 6 (Obligations of Members)

A member must not engage in the following acts.

• Misappropriating the information of others
• Unauthorized alteration of information posted by the Company
• Transmitting or posting information prohibited by the Company (such as computer programs)
• Infringing the intellectual property rights, including copyrights, of the Company or third parties
• Damaging the reputation of, or interfering with the business of, the Company or third parties
• Creating obscene or violent content
• Engaging in unlawful acts using the Service
• Interfering with the stable operation of the Service

Article 7 (Restriction of Service Use)

1. The Company may restrict use of the Service where a member violates the obligations under Article 6.
2. Restrictions may be applied in stages, such as warning, temporary suspension, and permanent suspension.
3. The Company notifies the member of the reason for and duration of any restriction. Where urgent action is required, notice is given without delay after the measure is taken.
4. A member may object to a restriction within 30 days of notice through the customer center or by email, and the Company will promptly restore access where the objection is found to be justified.

Article 8 (Paid Services)

1. The Company may provide some services for a fee, and a user must pay the applicable charges to use a paid service.
2. The charges and payment methods for paid services follow separate notices within the Service.
3. A subscription service renews automatically on the same terms unless cancelled at least 24 hours before the renewal date, and is charged to the registered payment method.
4. The Company gives notice of the upcoming renewal and the amount to be charged, by in-service notification or email, before each automatic renewal. Members may cancel automatic renewal at any time under Settings → My Subscription.
5. Where charges increase, the Company notifies members individually before the change applies, and a member who does not agree may cancel before the next billing date.
6. Where payment is made through an app store in the mobile application, that app store's policies also apply to payment, cancellation and refunds.

Article 9 (Withdrawal of Subscription and Refunds)

Under Article 17 of the Act on the Consumer Protection in Electronic Commerce, a member may withdraw their subscription within 7 days of the payment date (or the date the service became available). However, under Article 17(2), withdrawal may be restricted for digital content whose provision has already begun; even then, withdrawal remains available for any portion not yet provided. The Company discloses on the payment screen where withdrawal is restricted for a given item.

The Company refunds the amount paid within 3 business days of receiving a withdrawal notice; where a payment provider causes a delay, the Company explains the reason and the expected timeframe. Where the Service is defective through no fault of the member, the Company will refund or extend the service period regardless of the period above.

Item-specific criteria are as follows.

1. Subscription services: You may request a refund within 7 days of each billing cycle's payment date; the refund amount is the payment less the portion corresponding to the credits already used (usage-based proration). After 7 days, refunds are restricted due to the nature of digital content.
2. Additional purchased credits: Valid for one year from the purchase date; once their use has begun, refunds (withdrawal of subscription) are restricted under the Act on the Consumer Protection in Electronic Commerce.
3. Marketplace purchases: A refund may be requested within 7 days of purchase. If a simulation using the item has exceeded 3 turns, refunds may be restricted owing to the loss of value from use.
4. Refund requests are received through the in-service customer center or by email (forecast-ai@bimfactory.co.kr). The specific refund criteria, procedures, and processing time follow the Refund Policy.

Article 10 (Intellectual Property Rights)

1. Copyrights and intellectual property rights to the Service and related software belong to the Company.
2. Copyrights to personas and simulation content created by a member belong to that member.
3. A member grants the Company a royalty-free, non-exclusive licence to use, store, reproduce and transmit their content to the extent necessary to provide, maintain and improve the Service and to carry out sharing or publishing functions the member has requested. The licence is not used beyond those purposes and ends when the member deletes the content or withdraws membership, except where retention is required by law and for content already sold or shared to other members.
4. Where a member lists an item in the Marketplace, purchasing members receive the right to use that item within the Service, on the terms displayed when the item was listed.
5. Rights to use AI-generated outputs belong to the member who generated them. Members are responsible for ensuring that such outputs do not infringe third-party rights, and the Company notes that, given how AI models work, similar outputs may be generated for other members.

Article 11 (Disclaimer)

1. The Company is not liable for failure to provide the Service due to force majeure such as natural disasters, power outages, or suspension of service by telecommunications carriers.
2. The Company is not liable for Service disruptions caused by reasons attributable to the member.
3. AI-generated content is reference material; the Company does not warrant its accuracy, completeness or fitness for a particular purpose. Members should not rely on it as the sole basis for a decision.
4. Disputes between members, or between a member and a third party, are to be resolved between the parties concerned, and the Company is not liable for them absent its own intent or negligence. The Company will, however, cooperate in good faith as needed to resolve them.
5. Nothing in this Article excludes liability for loss caused by the Company's intent or gross negligence, liability relating to personal safety, or any other liability that cannot be excluded under applicable law.

Article 11-2 (Damages)

1. Where the Company or a member causes loss to the other by breaching these Terms, that party is liable to compensate the loss.
2. Where a member is unable to use a paid service properly due to reasons attributable to the Company, the Company will refund the amount corresponding to the unavailable period or extend the service period.
3. Where a third party brings a claim against the Company arising from content a member has posted or generated, the member shall indemnify the Company at their own cost and responsibility, except where the Company acted with intent or negligence.

Article 12 (Membership Withdrawal)

1. A member may request withdrawal at any time through the in-service settings.
2. Upon withdrawal, the member's personal information is handled in accordance with the Privacy Policy.
3. Existing data is not restored upon re-registration after withdrawal.

Article 13 (Dispute Resolution)

1. If a dispute arises in connection with use of the Service, the Company and the member shall make good-faith efforts to reach an amicable resolution.
2. Where a dispute is not resolved by agreement, a member may apply for mediation to the Consumer Dispute Mediation Committee (Korea Consumer Agency, 1372) or the Electronic Commerce Mediation Committee.
3. These Terms and use of the Service are governed by the laws of the Republic of Korea, and the competent court for any litigation is determined under the Civil Procedure Act.

Addendum

1. These Terms take effect on September 7, 2026.
2. These Terms also apply to agreements concluded before that date, except where the previous Terms are more favourable to the member, in which case the previous Terms apply.

Revision History

Business Information

• Company: BIMFactory Co., Ltd.
• Representative: Seo Hee-chang
• Business Registration No.: 261-86-03265
• Address: 3F–5F, S&C Tower, 223-1 Yulgok-ro, Jongno-gu, Seoul, Republic of Korea
• Email: forecast-ai@bimfactory.co.kr