Terms of Service

Article 1 (Purpose)

These Terms govern the conditions and procedures for using the Forecast AI service (the "Service") provided by BIMFactory Co., Ltd. ("Company"), as well as the rights, obligations, and responsibilities between the Company and users.

Article 2 (Definitions)

• "Service" means the AI multi-persona simulation platform provided by the Company.
• "User" means a member or non-member who uses the Service provided by the Company under these Terms.
• "Member" means a person who has registered by providing personal information to the Company and may continuously use the Service.
• "Persona" means an AI character created and managed within the Service.
• "Simulation" means the progression of a conversation scenario using personas.

Article 3 (Effect and Amendment of the Terms)

1. These Terms take effect by being posted on the Service screen or otherwise notified to users.
2. The Company may amend these Terms within the scope permitted by applicable law where reasonable grounds arise.
3. Amended Terms are announced through the in-service notice section at least 7 days before their effective date.

Article 4 (Provision of the Service)

The Company provides the following services.

• Creation and management of AI personas
• Multi-persona simulations (meetings, dating scenarios, etc.)
• Analysis of simulation results and report generation
• Trading of personas and scenarios through the Marketplace
• Other services determined by the Company

Article 5 (Membership Registration)

1. A user applies for membership by entering member information in the registration form prescribed by the Company and indicating agreement to these Terms.
2. The Company supports simplified sign-up via social login (Kakao, Google, etc.).
3. The Company may refuse membership registration in any of the following cases.
   • When the identity of another person has been used
   • When false information has been entered
   • When registering as a member is otherwise deemed to significantly hinder Service operations

Article 6 (Obligations of Members)

A member must not engage in the following acts.

• Misappropriating the information of others
• Unauthorized alteration of information posted by the Company
• Transmitting or posting information prohibited by the Company (such as computer programs)
• Infringing the intellectual property rights, including copyrights, of the Company or third parties
• Damaging the reputation of, or interfering with the business of, the Company or third parties
• Creating obscene or violent content
• Engaging in unlawful acts using the Service
• Interfering with the stable operation of the Service

Article 7 (Restriction of Service Use)

1. The Company may restrict use of the Service where a member violates the obligations under Article 6.
2. Restrictions may be applied in stages, such as warning, temporary suspension, and permanent suspension.
3. The Company notifies the member of the reason for and duration of any restriction.

Article 8 (Paid Services)

1. The Company may provide some services for a fee, and a user must pay the applicable charges to use a paid service.
2. The charges and payment methods for paid services follow separate notices within the Service.
3. A subscription service renews automatically unless cancelled at least 24 hours before the renewal date.

Article 9 (Refund Policy)

1. Subscription services: You may request a refund within 7 days of each billing cycle's payment date; the refund amount is the payment less the portion corresponding to the credits already used (usage-based proration). After 7 days, refunds are restricted due to the nature of digital content.
2. Additional purchased credits: Valid for one year from the purchase date; once their use has begun, refunds (withdrawal of subscription) are restricted under the Act on the Consumer Protection in Electronic Commerce.
3. Marketplace purchases: A refund may be requested within 7 days of purchase. If a simulation using the item has exceeded 3 turns, refunds may be restricted owing to the loss of value from use.
4. Refund requests are received through the in-service customer center or by email (forecast-ai@bimfactory.co.kr). The specific refund criteria, procedures, and processing time follow the Refund Policy.

Article 10 (Intellectual Property Rights)

1. Copyrights and intellectual property rights to the Service and related software belong to the Company.
2. Copyrights to personas and simulation content created by a member belong to that member.
3. A member grants the Company a non-exclusive license to use content created through the Service.

Article 11 (Disclaimer)

1. The Company is not liable for failure to provide the Service due to force majeure such as natural disasters.
2. The Company is not liable for Service disruptions caused by reasons attributable to the member.
3. The Company does not warrant the accuracy or suitability of AI-generated content.
4. The Company does not intervene in, and is not liable for, disputes between members or between a member and a third party.

Article 12 (Membership Withdrawal)

1. A member may request withdrawal at any time through the in-service settings.
2. Upon withdrawal, the member's personal information is handled in accordance with the Privacy Policy.
3. Existing data is not restored upon re-registration after withdrawal.

Article 13 (Dispute Resolution)

1. If a dispute arises in connection with use of the Service, the Company and the member shall make good-faith efforts to reach an amicable resolution.
2. If no agreement is reached, the laws of the Republic of Korea apply, and the Seoul Central District Court shall be the court of jurisdiction.

Addendum

These Terms take effect on May 19, 2026.

Business Information

• Company: BIMFactory Co., Ltd.
• Representative: Seo Hee-chang
• Business Registration No.: 261-86-03265
• Address: 3F–5F, S&C Tower, 223-1 Yulgok-ro, Jongno-gu, Seoul, Republic of Korea
• Email: forecast-ai@bimfactory.co.kr